Fault severity level definition

• July 22, 2022 11:20

The severity level definition is strange. It is for the customer hard to understand. If I have a fault with severity 0-1 or 2. It say satisfactory. (the definition of this word is "fulfilling expectations or needs; acceptable, though not outstanding or perfect".

However if I read the severity definition for level 1 and 2 it says low if not corrected mid term within 8 weeks. This is confusing for the customer.

Normally I would prefer the traffic light system (red: action required, yellow: to follow. Green OK.)

 

Can this be changed?

Vote 3 Votes

• 

  • August 25, 2022 10:26

  Yes current system is far too complicated and confusing. 4 states is enough I think.

  Red Yellow Green and maybe Blue for suddenly 'Improved' machines with large drops in amplitude.

  If the criticality number is already assigned this should also interact with the Status set.

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