Analyze - Change in status

Completed

• April 14, 2021 08:43

When we analyze an asset and change the status, for example to satisfactory, it keep appearing in the Analyze tab. 

We would like to have a filter so the assets that have been analyze and have been given a solution doesn't continue appearing in the analyze tab and we can focus in the new data.

Giving an example:
Asset measured every 2 month. Appears a vibration measure in the alert alarm. 

We analyze the vibration and propose a solution, it will be carried out in one month and with the work order XXXXXX. 

Now, When I enter the next day to analyze new data and check if new alarm has been triggered the last asset will appear in the analyze tab but I don't have to analyze it as it have been previously analyze and not new data has been added. 

I would like to have a filter o a way that this old data doesn't appear every day. 

Also when we inform in the sate of the asset, we give a date to the proposed solution. We could use this date to trigger a reminder or something. But the end is the same, that the asset that has been solved doesn't appear in the Analyze tab.

Vote 1 Votes

• 

  • April 14, 2021 10:07

  Hello

  I am one of the developers who are working in the area right now. I have seen your comments and wonder if we can look at this a bit more.

  The flow is that the Analyst creates a report for an asset, and the asset is then set to handled. The list of assets is designed so that handled assets do not appear there (by default). The asset remain handled until the next measurement comes in, at which point it becomes unhandled, and it then appears in the list of assets. In your case you say that the asset is reported, it is set to handled and the next measurement will come in two month's time. It sounds like the flow is not working as intended. If you can confirm all this, please create a support ticket and it will be forwarded to us to investigate further.

  Thank you

  /Martin
• 

  • April 14, 2021 10:14

  Hello Martin, 

  Yes, that is the logic flow but it isn't working as you say. I've already send a request with photos attached, then the team linked me to the forum for presenting the request. 

  Where should I resend the e-mail where you can see the photos?
• 

  • April 14, 2021 10:53

  Hello again - I have asked our Technical Support to help us with getting the support issue logged and forwarded to our development team.

  Best wishes

  /Martin
• 

  • April 14, 2021 11:40

  I have added a support ticket for this now.
  
  //Malin TSG

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